Tech Support



How do I watch?

You can watch today’s panel by visiting www.sageusa.org/virtual-institute and clicking the session link in the Agenda section. Each panel has an embedded YouTube video where the broadcast will be streamed – click SET REMINDER on the video to receive a YouTube reminder when we go live at 12:00pm ET.


You can also watch:

What is/Why am I seeing Slido? 

Slido is your way to connect to panelists in real-time! During each presentation, there’ll be an opportunity to answer community polls and submit questions for panelists to answer during the Live Q&A. If viewing from your computer, the Slido window is to the right of the YouTube video. You can also join Slido from your phone, tablet, or another browser by visiting slido.com/sage. Once connected, it functions the same way as on a desktop.

I can’t see the show/When does it start?

Hello! The show has not started yet. If you see the video at the top of the page with a countdown that reads “Live in X minutes…” you’re in the right place! We’ll start at 12:00 pm Eastern / 9:00 am Pacific, with a pre-broadcast starting 5 minutes prior so you can ensure audio is working.

Where do I watch this?

By visiting the page that corresponds to the panel you are trying to view. Today’s panel is being hosted at sageusa.org/virtual-institute and you can visit the pages for future or past panels via the Agenda section at the bottom of the page.

Can I watch this later/is this being recorded?

Yes! Both days and sessions are being recorded and will be available on SAGE’s YouTube channel immediately after the event.

Is Captioning Available?

Captioning will be available in English and Spanish within 72 hours after each panel’s broadcast and can be accessed at www.sageusa.org/virtual-institute and on SAGE’s YouTube Channel.

I can’t hear. I’m having audio issues!

Very sorry to hear you’re having audio issues. The broadcast is working properly, so first, please make sure your computer’s audio is not on mute. If you are wearing headphones, try unplugging and replugging them in. Next, check to see if the video itself is unmuted – bring your cursor over to the video and on the bottom left corner there is a small speaker icon. If there is a slash through it, click it once to unmute the video. If you are still having issues, please try refreshing or restarting your browser. 

Is this Live?

Yes! Each of the panels are being broadcast live. The Opening Remarks were recorded and published ahead of the live panels.

What time does this begin?

The event begins at 12:00 p.m. Eastern / 9:00 a.m. Pacific at each live broadcast is 1 hour and 30 minutes in length. 

I need to leave and come back, can I pause this?

Yes, click pause on the bottom left-hand corner of the video. Please note, if you close your browser, when you rejoin, it will not play from where you left off but start at the “live” timecode. 

Where can I make a donation?

Thanks for your support! Visit www.sageusa.org/donate to make a donation.


Live tech support is provided 30 minutes before and during each broadcast. If unavailable, you may leave a message and we’ll reply via email before the next broadcast.

Please note that the majority of tech support requests can be resolved by viewing the FAQ on this page.


TuttleCo is providing virtual event production support for the LGBT Elder Housing 2020 Virtual Institute, including tech support for panelists and attendees, like you.

Please reach out if we can be of any help during the Virtual Institute.

Chris Tuttle
Principal, TuttleCo